All inclusive peace of mind

• Same-day (9am-5pm/Mon.-Fri.) priority service
• Free loaner PC while desktop computer is repaired or replaced
  - Servers and laptop/notebooks not included
• Monthly technology meetings – one hour limit
• Unlimited on-site support – no on-site fees
• Unlimited remote control sessions per workstation per month
• Unlimited telephone and email support sessions per month
• Unlimited remote monitoring & reporting
• Unlimited remote software upgrades & patch management
• Unlimited remote software installations
  • Available software utilities and company’s legally licensed software only
• Private access to customer service web portal
• Private access to remote control portal - connect to your office PC
• Minimum five total seats per agreement
• Detailed performance reports emailed
• $199 Per Month Per Computer

Comprehensive monitoring and added assurance including support time

• Same-day (within 24-hours/Mon.-Fri.) priority service
• Quarterly technology meetings – one hour limit
• 15-minute telephone & remote control session per workstation/server per month
  • $25 per quarter-hour thereafter
  • No rollover time: minimum 15 minutes per session; those cumulative sessions allowed per month, but not used, will expire at end of billing cycle.
• Unlimited remote monitoring
• Unlimited remote software upgrades & patch management
• Unlimited remote software installations
  • Available software utilities and company’s legally licensed software only
• Minimum on-site fees reduced from two hours to one hour
• Private access to customer service web portal
• Private access to remote control portal - connect to your office PC
• Detailed performance reports emailed
• $89 Per Month Per Computer

Basic monitoring and reporting

• Two-day (48-hour) response time
• Annual technology meeting – one hour limit
• All telephone & remote control sessions billed in quarter-hour increments
• Unlimited remote monitoring & reporting
• Unlimited remote patch management
• Minimum on-site fees reduced from two hours to one hour
• Private access to customer service web portal
• Detailed performance reports emailed
• $85 Per Hour

Basic monitoring and reporting

• Two-day (48-hour) response time
• All telephone & remote control sessions billed in quarter-hour increments - $16.25 Per Quarter Hour
• Unlimited remote monitoring & reporting
• Minimum on-site fees reduced from two hours to one hour
• $65 Per Hour

• No monitoring
• No support time
• No priority service
• No technology meetings
• No telephone & remote control session capability
• No monitoring & reporting
• No remote software upgrades & patch management
• No remote software installations
• Minimum on-site fees - two hours
  • Example: Travel fee from our office to your office for technician to spend 1/2 hour to remedy Internet connection problem will be billed at the Network Rate of $105 per hour. This would mean an invoice of $210 to comply with our two-hour minimum.
• No customer service web portal
• No client access to remote control portal
• No peace of mind